After Effects MCP plan, allowance and balance messages
This page covers every message about your plan, your monthly MCP actions and your Prism AI Balance. None of them means a fault. First move: read the message, then open your dashboard. Do not reinstall or restart anything.
| The message says | It is | Do |
|---|---|---|
| "You have used all 200 MCP actions…" | This month's Free allowance is used | Upgrade in the dashboard, or wait for the reset date in the message |
| "This account has no active plan" or "No Prism plan" | The account has no plan, or you signed in with a different email from your receipt | Choose a plan, or sign in with the email on the receipt |
| "Out of Prism AI balance" or "Prism AI Balance is $0.00" | The AI wallet is empty; MCP actions are unaffected | Buy Prism AI Balance in the dashboard; see Prism AI errors |
How the allowance is counted
| Plan | MCP actions a month | Resets |
|---|---|---|
| Free | 200 | On the plan's billing date, shown in the panel as Resets {Mon D} |
| Pro | Your plan's allowance | On your plan's billing date |
- Each
after_effectscall, registry tool call orprism_aicall is one MCP action. Every step inside abatch_callcounts separately. - A call that never reached After Effects (not connected, panel busy, refused by the script gate) releases its count. A call that After Effects ran counts, including one that errored inside After Effects.
prism_support,discover_tools,{events:true}polls, helper registration and scene dry runs are not counted.- Usage in the panel lags by a few minutes, and the dashboard can lag longer. Compare the two before deciding the count is wrong.
- Prism AI generation is paid from your balance and also counts one MCP action per call. A refused or failed generation is never billed.
- If our billing service does not answer, MCP actions continue rather than stop; only the wallet pauses until it is back.
The monthly allowance
Monthly limit reached · tier-cap-exceeded
You see: "You have used all {allowed} MCP actions included in your Prism {Plan} plan this month ({used} of {allowed} used). This is a PLAN LIMIT, not a malfunction…"
Meaning. You have used this month's {allowance} on the {plan} plan. Nothing is broken and nothing was lost. Resets {date}.
Fix. Upgrade in your dashboard to continue now.
Do not retry, reinstall, restart After Effects or file a bug. Retrying spends nothing, but it
"Prism, After Effects and your project are all working normally, and nothing you asked for was lost or half-applied. Your allowance resets on {label}. To carry on now, upgrade at {url}."
monthly billing period renews". 2. To carry on now, upgrade in your dashboard. Actions resume immediately; nothing needs restarting. 3. Or wait until the reset. The counter starts again at zero; unused actions do not roll over.
cannot succeed until the reset or the upgrade.
Shows in: both. The panel banner reads "You have used this month's Prism calls." with an Upgrade
button. The AI client receives the full message with limitReached: true and malfunction: false,
and prism_support reports the same state as mcp-cap-reached ("This account has used its
monthly…", with the used count, the cap and the plan).
The wall can arrive mid-job
One round of client revisions measured 61 actions, and a single build can take more. Two people have hit the Free wall in the middle of a piece, one at 198 of 200. The work already in the comp is safe; only the next action is paused.
Monthly limit near · tier-cap-near
You see: "{left} of the {allowed} MCP actions on your Prism {Plan} plan are left this month ({used} used). One round of client revisions measured 61 actions, so what is left may not cover the next one…"
Meaning. {left} of this month's {allowance} are left on the {plan} plan. Nothing is blocked yet.
Fix. Upgrade in your dashboard to stop counting.
actions remain, while there is still room to finish what you are doing.
Shows in: the panel banner ("You are close to this month's Prism call limit.") and the dashboard. It is not attached to AI client results.
Plan not active · no-active-plan
You see: "This account has no active plan, so MCP actions are paused; nothing is broken or lost, and calls resume the moment you choose a plan (in your dashboard at {url})."
Meaning. This account has no active plan, so actions are paused. Nothing is broken and nothing was lost.
Fix. Choose a plan in your dashboard. Free takes a minute.
Do not retry before a plan is active, reinstall Prism or restart After Effects.
Pro.
Shows in: both. The panel carries the same message with a button to the dashboard. We have not yet recorded this message reaching a customer; if you see it, the steps above are still the whole fix.
Account and plan
No Prism plan · no-prism-plan
You see: "No Prism plan for {email}."
Meaning. This account has no Prism plan. Nothing ran.
Fix. Choose a plan in your dashboard, or sign in with your receipt's email.
that email. Most often the email you signed in with is not the email on your receipt.
message. 3. If you bought in the last few minutes, wait ten minutes. Accounts and billing reconcile every 10 minutes, and a fresh purchase can read as "no plan" until then. 4. Still stuck: support@oneprism.io.
Shows in: both. The panel header shows No plan with a Get Prism banner. The AI client receives a 401 and may offer to sign in again; that will not help until the plan exists.
Billing account pending · billing-not-provisioned
You see: "Your billing account is still being set up."
Meaning. Your billing account is still being set up. Nothing changed.
Fix. Wait a few seconds and open Billing again. If it repeats, sign out and in.
in the seconds after a first sign-in.
Shows in: the panel.
Plan change failed · subscription-change-failed
You see: "The plan change could not be made."
Meaning. The plan change could not be made. Nothing changed.
Fix. Try again in a minute, or email support@oneprism.io.
worked since, so a report now is worth sending.
Shows in: the dashboard and the panel's Billing view.
Plan not recognised · unknown-tier
You see: "Prism does not recognise the plan "{tier}" on this account."
Meaning. Prism does not recognise the plan on this account. Nothing ran.
Fix. Email support@oneprism.io with your account email.
the panel.
Shows in: both.
Rate, balance and agent access
Too many requests · rate-limited
You see: "Too many /mcp requests — the limit is 600 per 60s per Prism account."
Meaning. Prism received over 600 requests from this account in one minute. Nothing ran.
Fix. Wait 60 seconds, then try again.
the allowance: it does not spend MCP actions and it clears on its own.
batch_call instead of N calls.
Shows in: your AI client (HTTP 429).
Balance empty · ai-balance-exhausted
You see: "Prism AI Balance is {left}. This request needs about {est}. Load-to-use: buy Prism AI Balance to run this — your plan and every other tool keep working."
Meaning. Your Prism AI balance is {balance}. This needs about {estimate}. Nothing was generated or charged.
Fix. Buy Prism AI balance in your dashboard, then run it again.
unaffected, and nothing was charged.
Shows in: the panel's Tools tab as "Out of Prism AI balance ($0.00 left). Top up to keep using AI tools — your plan and all other tools are unaffected."; the AI client as a failed panel task. Every generation message is on Prism AI errors.
Agent access off · ai-tool-disabled
You see: ""{label}" is turned off for agents in the Prism panel. Enable it under MCP → Agent AI Tools to let the agent use it. (It still works manually in the Tools panel.)"
Meaning. {Tool} is turned off for agents in the Prism panel. Nothing was generated or charged.
Fix. In the panel open MCP ▸ Agent AI Tools and turn {tool} on.
Shows in: your AI client.
Upgrading is not buying balance
| You want | Buy | What changes |
|---|---|---|
| More MCP actions this month | Upgrade the plan, in the dashboard | The monthly allowance, effective immediately |
| Image, music, sound effect or transcription generation | Prism AI Balance, in the dashboard, pay what you want | The wallet only; the plan stays as it is |
| Both | Both | They are separate purchases and neither includes the other |
A Free plan can hold balance, and a Pro plan can have an empty wallet. The panel's account row shows the two side by side: the plan label, then the balance, then the reset date.
Cancel and resume
| Action | Where | Effect |
|---|---|---|
| Cancel a paid plan | Dashboard | Ends at the close of the current billing period; the allowance stays until then |
| Resume before the period ends | Dashboard | The plan continues; nothing is charged twice |
| A paid plan ends | Automatic | Free is restored on its own, unless you cancelled Free yourself and its period has not ended |
| A purchase or top-up does not show | Wait | Billing reconciles from orders within minutes |
Cancel and resume live in the dashboard, not in the panel; the panel's plan label is a label, not a button.
Still stuck
Email support@oneprism.io with the panel version (footer, "After Effects MCP v…") and the Copy diagnostic from the panel's Support section. On panel 1.5.1 the Support section may be empty; the version plus the error text and your account email is enough.
Other billing messages
Cancel value missing · bad-request
You see: "cancel must be true or false…"
Meaning. The cancel request did not say cancel or resume. Nothing changed.
Fix. Send { "cancel": true } to cancel at period end, or false to resume.
Checkout plan unknown · checkout-target-unknown
You see: "Unknown tier. Use: free | pro_m | pro_y | ai_credits…"
Meaning. That plan is not one Prism sells. Nothing changed.
Fix. Choose Free, Pro monthly, Pro yearly or Prism AI balance.
Billing not available · billing-unconfigured
You see: "Polar not configured…"
Meaning. Billing is not available on this server right now. Nothing changed.
Fix. Try again in a minute, or email support@oneprism.io.
Already on this plan · plan-already-active
You see: "already on {to}…"
Meaning. Your account is already on the {plan} plan. Nothing changed.
Fix. Choose a different plan, or open Billing to manage this one.
Checkout not available · checkout-unavailable
You see: "checkout create HTTP {n}…"
Meaning. Checkout could not be opened. Nothing changed and nothing was charged.
Fix. Try again in a minute, or email support@oneprism.io.
Billing portal unavailable · portal-unavailable
You see: "customer session HTTP {n}…"
Meaning. The billing portal could not be opened. Nothing changed.
Fix. Try again in a minute, or email support@oneprism.io.
Usage not available · usage-unavailable
You see: "(raw getUsageSnapshot error message)…"
Meaning. Prism could not read this month's usage. Your work is not affected.
Fix. Wait a minute, then reopen the account view.
Common questions
Related
Prism AI
Prism AI refusals in After Effects: ai-balance-exhausted, ai-tool-disabled, Open or create a composition first, keywords over 50 characters, and what is charged.
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Why Consolidate All Footage often does nothing, how to relink missing footage showing color bars, and how to merge duplicate footage items safely with your AI.